MOST COMMON START
Computer / laptop diagnostic
£29
Fault investigation and clear repair options.
Proceed with the repair? The £29 is credited against labour.
Book a diagnostic →
Nexus launch prices
Simple prices. No nasty surprises.
You should be able to understand the likely cost before handing over your computer. These introductory prices are designed to keep common jobs clear and predictable.
At-a-glance pricing
Start with a clear number.
“From” prices apply where the exact work depends on the fault or device. Parts are additional unless explicitly stated.
REMOTE
Remote tech help
£25
Up to 45 minutes for suitable software, email, account and Windows problems.
Remote support details →AT HOME
Home tech visit
£39
Starting price for Swansea home visits covering printers, Wi-Fi, setup and everyday technology issues.
Home support details →NEW DEVICE
New PC / laptop setup
£39
Initial Windows setup, updates, accounts and essential configuration.
Setup details →| Service | Launch price | What to know |
|---|---|---|
| Computer / laptop diagnostic | £29 | Credited against labour if you proceed with the repair. |
| Remote tech support | £25 | Up to 45 minutes; suitable issues only. |
| Home tech visit | from £39 | Travel/complexity may affect the quote outside the core service area. |
| Slow PC / laptop tune-up | from £39 | Software/performance work; parts additional if an upgrade is recommended. |
| Windows repair / reinstall | from £49 | Data backup/transfer quoted separately where required. |
| Malware cleanup | from £49 | Serious compromise may require a different recovery approach. |
| New computer setup | from £39 | Core setup; large data migrations may cost more. |
| Data transfer | from £35 | Assumes healthy source storage. |
| SSD / RAM installation | £29 + parts | Compatibility checked before parts are ordered. |
| Hardware repair labour | from £39 + parts | Exact price depends on the fault and device. |
| Data recovery assessment | £29 | Specialist laboratory recovery, if needed, is quoted separately. |
The pricing promise
Diagnose. Quote. You decide.
The aim is to be competitive without turning repairs into a guessing game.
1
£29 diagnostic credit
If you approve a repair, the diagnostic charge is deducted from the labour price.
2
Parts need approval
We discuss the cost before ordering significant replacement parts.
3
No pressure to repair
If the quote does not make sense for you, you are free to decline the repair and pay only the agreed diagnostic charge.
4
We will say when replacement is better
There is no value in spending heavily repairing a machine that should realistically be replaced.
Pricing questions
What does “from” actually mean?
Why are some prices fixed and others “from” prices?
Remote help and diagnostics are predictable services. Hardware repairs vary because different devices require different parts and amounts of labour.
Do I pay £29 diagnostic plus the full repair labour?
No. If you proceed with an eligible repair, the £29 diagnostic charge is credited against the labour charge.
Are parts included?
Not unless a price explicitly says so. Where parts are needed, you will be told the expected cost before they are ordered.
Are these permanent prices?
These are Nexus launch prices and may change as the service develops. Any price agreed for your job before work starts remains the price basis for that job.
Know the price. Then decide.
Tell us what is happening and we’ll identify the most sensible service and starting price before you commit to repair work.
Tell us what’s wrong →