How remote support works
You initiate the support request. Where remote access is useful, you approve the connection before a technician can view or control the computer.
What it is good for
Email setup, software errors, configuration, browser problems, Microsoft 365, Windows settings and many performance investigations.
What it cannot fix
Broken screens, failed power sockets, liquid damage and other physical hardware faults still need hands-on inspection.
Safety first
Nexus will not unexpectedly contact you asking for remote access, banking passwords or money transfers.
Serving Swansea
Nexus Digital is focused on personal customers in Swansea and nearby communities. Home-visit and collection availability depends on your location and appointment capacity; remote support can be used where the fault is suitable.